What Bobbi Brown's terms say
Bobbi Brown's terms of service and privacy policy have 37 rated points: 4 serious, 14 bad, 16 worth knowing and 3 good. 27 apply whenever you use the site, signed in or not; 10 only once you have an account.
Whenever you use Bobbi Brown
Serious 1
Sensitive data is collected and shared to target advertising
the Privacy Policy states: "We may collect certain categories of personal information that may be used to infer characteristics about consumers. Some of these categories used to infer characteristics about consumers may be considered Sensitive personal information under applicable law such as health and medical information like your skincare concerns and demographic information. In addition to the purposes set forth above, and subject to applicable law, we use this information to further our business goals, such as to advertise our products and services or provide personalized product recommendations."
Where it says this ↗
Bad 12
Your biometric data is collected
The Privacy Policy states: "Biometric information, such as facial geometry if you use certain of our virtual try-on or make-up assistant applications, and skin diagnostic tools."
Where it says this ↗You are being tracked via social media cookies/pixels
The Privacy Policy states: "From social media platforms and networks, such as Facebook, Instagram, Twitter, Pinterest, and Google. For example, we may obtain your personal information from a social media platform or network if you interact with us on social media or choose to log-in to our websites using your social media credentials."
Where it says this ↗Your personal data may be used for marketing purposes
The Privacy Policy states: "For marketing and advertising, such as to send you postal mail, text messages, email, push notifications or other messages, and show you advertisements for products and/or services tailored to your interests on social media and other websites."
Where it says this ↗This service receives your precise location through GPS coordinates
The Privacy Policy states: "Geolocation information, such as information that can help identify your physical location (like your GPS coordinates or the approximate location of your device)."
Where it says this ↗Your personal information is used for many different purposes
The Privacy Policy states: "We may use the personal information we have about you: To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account or loyalty program membership, identifying concerns and assisting with product recommendations, providing real time support via our automated virtual agent and live person chat feature on one of our websites and maintaining a transcript of the chat, and managing current or past purchases. To communicate with you, including to respond to your inquiries or complaints, and to help you place an order. To administer your participation in special events, contests, sweepstakes, surveys promotions or product reviews. For marketing and advertising, such as to send you postal mail, text messages, email, push notifications or other messages, and show you advertisements for products and/or services tailored to your interests on social media and other websites. To operate and understand your use of our websites and mobile applications, such as to remember your personal information so you do not have to re-enter it, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our websites or mobile applications; and to evaluate and improve our services, advertisements, websites and mobile applications. For example, we use Google Analytics on our websites. For specific details on how Google collects and uses your personal information when we use its services, please visit: How Google Uses Information From Sites Or Apps That Use Our Services. To operate and improve our business, including to conduct analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions. For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, and to comply with applicable legal requirements, relevant industry standards and our policies. To audit our interactions with you to ensure compliance with applicable law and to measure the effectiveness of our products, services, and advertisements. To identify and repair bugs on our websites or mobile applications. We also may use your personal information in other ways for which we provide specific notice at the time of collection."
Where it says this ↗You may be tracked on other websites
The Privacy Policy states:"We also work with third-party platforms, including social media platforms, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other personal information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have."
Where it says this ↗Your personal data may be sold unless you opt out
The Privacy Policy states: "You also can request that we refrain from using your personal information in this way by accessing the “Do Not Sell or Share My Personal Information / Targeted Ads” link available at the bottom of our Brand websites."
Where it says this ↗Instead of asking directly, this Service will assume your consent to changes of terms merely from your usage
The terms and conditions states: "However, you will be deemed to have agreed to any and all modifications through your continued use of the Offerings following such notice period."
Where it says this ↗You are forced into binding arbitration in case of disputes
The terms and conditions state: "THE TERMS CONTAIN PROVISIONS THAT GOVERN HOW DISPUTES BETWEEN YOU AND BOBBI BROWN AND/OR ITS AFFILIATES ARE RESOLVED. IN PARTICULAR, THE ARBITRATION AGREEMENT IN SECTION 23 WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES TO BE SUBMITTED TO INDIVIDUAL, BINDING, AND FINAL ARBITRATION. IN ADDITION: (1) YOU AND BOBBI BROWN WILL ONLY BE PERMITTED TO PURSUE CLAIMS ON AN INDIVIDUAL BASIS, AND NOT IN ANY CLASS OR REPRESENTATIVE PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN COURT OR TO HAVE A JURY TRIAL FOR ANY CLAIMS."
Where it says this ↗Terms may be changed any time at their discretion, without notice to you
The terms and conditions states: "We reserve the right, at any time in our sole discretion, to modify the Offerings with or without notice to you, by making those modifications available on the Site. We also reserve the right, at any time in our sole discretion, to modify the Terms; provided that any modifications to our Privacy Policy will be pursuant to the terms set forth therein. We will inform you of the presence of any changes to the Terms by posting those changes on the Site. Any modifications will be effective immediately upon posting on the Site. You may terminate your Account or cease using the Offerings if you object to any such modifications. However, you will be deemed to have agreed to any and all modifications through your continued use of the Offerings following such notice period. We will note the effective date of the latest version of these Terms at the top of this page. It is your responsibility to review these Terms periodically."
Where it says this ↗You are tracked via web beacons, tracking pixels, browser fingerprinting, and/or device fingerprinting
The Privacy Policy states: "When you visit our websites, or when you open or click on emails we send you, we (and third parties we work with) may automatically collect personal information from your browser or device, such as device identifiers and online and other network activity information using automated technologies such as cookies, pixel tags, and similar technologies." it also states: "We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. These advertising companies may use cookies, pixel tags and similar automated technologies to collect personal information such as device identifiers, online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on to deliver advertisements that are targeted to you."
Where it says this ↗You waive your right to a class action
The terms and conditions state: "YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN COURT OR TO HAVE A JURY TRIAL FOR ANY CLAIMS."
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Worth knowing 13
There is a date of the last update of the agreements
The Terms and Conditions state: "Last updated: 24 April 2026"
Where it says this ↗Your personal data may be aggregated into statistics
Your personal data is aggregated into statistics
The Privacy Policy states: "To operate and improve our business, including to conduct analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions."
Where it says this ↗Your IP address is collected, which can be used to view your approximate location
The Privacy Policy states: "Device identifiers, such as information about your device like your MAC address, IP address, cookies, or other online identifiers"
Where it says this ↗Do Not Track (DNT) headers are ignored and you are tracked anyway even if you set this header
The Privacy Policy states: "Our websites are not designed to respond to “do not track” signals from browsers."
Where it says this ↗No guarantee is made reguarding the accuracy and/or reliability of the information provided
The service does not guarantee accuracy or reliability of the information provided
The terms and conditions state: "We attempt to be as accurate as possible when describing our products and services on the Site; however, we do not warrant that the descriptions, colors, information, or other Content available on the Site are accurate, complete, reliable, current, or error-free. This Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information."
Where it says this ↗Defend, indemnify, hold harmless; survives termination
The terms and conditions state: "Any Section of these Terms which, by its nature, should survive expiration or termination of these Terms shall survive such expiration or termination."
Where it says this ↗You agree not to use the service for illegal purposes
The terms and conditions state: "You shall act always in accordance with the law, custom and in good faith."
Where it says this ↗Harming minors in any ways is prohibited
The terms and conditions state: "You further agree not to" ... "entrap or harm any third party including harming minors in any way;"
Where it says this ↗The service assumes no liability for any damages the user incurs
The terms and conditions state: "UNDER NO CIRCUMSTANCES WILL WE BE LIABLE IN ANY WAY FOR ANY CONTENT, INCLUDING, WITHOUT LIMITATION, FOR ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED BY YOU AS A RESULT OF YOUR USE OF ANY CONTENT."
Where it says this ↗Spidering, crawling, or accessing the site through any automated means is not allowed
The terms and conditions state: "The Offerings may constitute our valuable trade secrets. You will not, and will not permit any third party to: [...] (i) use software robots, spiders, crawlers, data mining tools, automated or non-automated scraping or similar data gathering and extraction tools, to access, collect, copy or record the Offerings;"
Where it says this ↗This service assumes no responsibility and liability for the contents of links to other websites
The terms and conditions state: "We are not responsible for the Content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our parents, subsidiaries, affiliates, or partners of the referenced Content, product, service, or supplier. Your decision to link to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies or terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit."
Where it says this ↗Instructions are provided on how to submit a copyright claim
The terms and condition state: "We respect the Intellectual Property Rights of others and require that users of the Site do the same. We also maintain a policy that provides for the termination in appropriate circumstances of the Site’s use privileges for users who are repeat infringers of Intellectual Property Rights. Consistent with the Digital Millennium Copyright Act, if you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an e-mail or written notice to our Designated Agent for notices of infringement and provide the following: A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that you claim is infringed; Identification of the copyrighted work(s) that you claim has been infringed; A description of the material that you claim is infringing and the location of that material on the Site; Your address, telephone number and email address; A statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. YOU CAN CONTACT OUR DESIGNATED AGENT FOR NOTIFICATIONS OF CLAIMED INFRINGEMENT AT: Copyright Agent c/o Legal Department The Estée Lauder Companies Inc. 767 Fifth Avenue New York, NY 10153 Phone: 929-226-5049 Fax: 212-277-2355 Email: [email protected] NOTE: THE ABOVE CONTACT INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING US ONLINE THAT COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES, INCLUDING INQUIRIES REGARDING INFRINGEMENT OF OTHER INTELLECTUAL PROPERTY RIGHTS, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS AND SHOULD BE DIRECTED TO OUR CUSTOMER SERVICE GROUP BY CONTACTING US."
Where it says this ↗The service is provided 'as is' and to be used at your sole risk
The terms and conditions state: "THE OFFERINGS ARE PRESENTED “AS IS” AND “AS AVAILABLE.” NEITHER WE NOR OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR ANY OFFERING. WE AND OUR PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED OR STATUTORY) WITH RESPECT TO THE SITE, WHICH INCLUDES BUT IS NOT LIMITED TO ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS."
Where it says this ↗
Good 1
You can opt out of targeted advertising
The Privacy Policy states: "You can opt-out of cookie-based advertising based on your visits to our sites by editing your cookie preferences as described in the How We Use Cookies section."
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If you have a Bobbi Brown account
Serious 3
Specific content can be deleted without reason and may be removed without prior notice
The terms and conditions state: "You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove Your Content, and we reserve the right to change, condense, or delete any of Your Content. Without limiting the generality of the foregoing or any other provision of these Terms, we have the right to remove any of Your Content if we believe it these Terms or is otherwise objectionable and we reserve the right to refuse service and/or terminate your Accounts without prior notice if you violate these Terms or infringe the rights of others."
Where it says this ↗You waive your moral rights
The terms and conditions state: "YOU HEREBY WAIVE ALL RIGHTS TO ANY CLAIMS AGAINST US FOR ANY ALLEGED OR ACTUAL INFRINGEMENTS OF ANY PROPRIETARY RIGHTS, RIGHTS OF PRIVACY AND PUBLICITY, MORAL RIGHTS, AND RIGHTS OF ATTRIBUTION IN CONNECTION WITH CONTENT AVAILABLE ON THE SITE."
Where it says this ↗Content you post may be edited by the service for any reason
The terms and conditions state: "You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove Your Content, and we reserve the right to change, condense, or delete any of Your Content. Without limiting the generality of the foregoing or any other provision of these Terms, we have the right to remove any of Your Content if we believe it these Terms or is otherwise objectionable and we reserve the right to refuse service and/or terminate your Accounts without prior notice if you violate these Terms or infringe the rights of others."
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Bad 2
Your account can be deleted or permanently suspended without prior notice and without a reason
Thee terms and conditions state: "We reserve the right to refuse service and/or terminate Accounts, including your BBAccess membership, without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in our best interests to do so and without liability for any reason. We will not be liable for any losses caused by any unauthorized use of your Account."
Where it says this ↗Tracking pixels are used in service-to-user communication
The Privacy Policy states: "When you visit our websites, or when you open or click on emails we send you, we (and third parties we work with) may automatically collect personal information from your browser or device, such as device identifiers and online and other network activity information using automated technologies such as cookies, pixel tags, and similar technologies." it also states: "We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. These advertising companies may use cookies, pixel tags and similar automated technologies to collect personal information such as device identifiers, online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on to deliver advertisements that are targeted to you."
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Worth knowing 3
This service is only available to users over a certain age
This service is only available to users over 18 years old
The terms and conditions state: "You may only access and use the Offerings if you are 18 years of age or older and meet the other eligibility requirements specified in the Terms. By accessing or using any Offerings, and by agreeing to these Terms, you acknowledge you meet each of these requirements. If you do not meet any of these requirements, you may not access or use any Offerings. Our Offerings are not available to any users we previously removed from our Offerings."
Where it says this ↗You agree not to submit libelous, harassing or threatening content
The terms and conditions state: "You will not and will not allow others to transmit, upload, post, e-mail, generate, or otherwise make available on the Site any Content, including Your Content, that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;"
Where it says this ↗You are prohibited from sending chain letters, junk mail, spam or any unsolicited messages
The terms and conditions state: 'In addition, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of “spam.”'
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Good 2
You can opt out of receiving promotional communications
You can opt out of promotional communications
The Privacy Policy states: "You can also opt-out of receiving marketing communications (such as email, postal mail or text messages) by following the unsubscribe instructions sent within those communications or you can make a request through our Privacy Request Portal."
Where it says this ↗You can delete your content from this service
The terms and conditions state: "You may request that we delete certain of Your Content posted on public portions of the Site, such as your ratings and reviews, by contacting us and including the following information: first name, last name, user name/screen name (if applicable), email address associated with the Site, the reason you are requesting to delete the posting, and date(s) of posting(s) you wish to delete (if applicable). We may not be able to process your deletion request if you are unable to provide such information to us. All deletion requests are subject to our approval, which we may withhold or provide in our sole discretion."
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The documents
Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.