What Zoom's terms say
Zoom's terms of service and privacy policy have 57 rated points: 0 serious, 20 bad, 24 worth knowing and 13 good. 46 apply whenever you use the site, signed in or not; 11 only once you have an account.
Whenever you use Zoom
Bad 20
You are forced into binding arbitration in case of disputes
This service forces users into binding arbitration in the case of disputes
Where it says this ↗You are tracked via web beacons, tracking pixels, browser fingerprinting, and/or device fingerprinting
The service may use tracking pixels, web beacons, browser fingerprinting, and/or device fingerprinting on users.
Where it says this ↗Your personal data may be sold unless you opt out
The service may sell your data unless you opt out
Where it says this ↗Information is gathered about you through third parties
This service gathers information about you through third parties
Where it says this ↗Referring and/or exit pages are tracked
This service tracks which web page referred you to it
Where it says this ↗Location data may be collected, used and/or shared
This service may collect, use, and share location data
Where it says this ↗Third-party cookies are employed, but with opt out instructions
This service employs third-party cookies, but with opt-out instructions
Where it says this ↗Any liability on behalf of the service is only limited to the fees you paid as a user
Where it says this ↗You have a reduced time period to take legal action against the service
Users have a reduced time period to take legal action against the service
Where it says this ↗Your personal data is used to employ targeted third-party advertising
The service uses your personal data to employ targeted third-party advertising
Where it says this ↗Third-party cookies are used for advertising
Tracking via third-party cookies for advertising
Where it says this ↗Some personal data may be kept for business interests or legal obligations
This service may keep personal data after a request for erasure for business interests or legal obligations
Where it says this ↗The service is only available in some countries approved by its government
Where it says this ↗Your personal data may be used for marketing purposes
IP addresses can be considered as PII
Where it says this ↗Your personal data may be sold or otherwise transferred as part of a bankruptcy proceeding or other type of financial transaction
Where it says this ↗You are being tracked via social media cookies/pixels
The service uses social media cookies/pixels
Where it says this ↗Third-party cookies are used for statistics
Where it says this ↗Your data may be processed and stored anywhere in the world
Where it says this ↗Instead of asking directly, this Service will assume your consent to changes of terms merely from your usage
Instead of asking directly, this Service will assume your consent merely from your usage.
"If You continue using the Services after such ten-business-day period, You will be deemed to have accepted the changes to the terms of this Agreement." Note that the ten-business-day period is missing from the current version of the terms (which should be the same as this archive which is older than TOSDR's last crawl: http://web.archive.org/web/20230702173835/https://explore.zoom.us/en/terms/). Here is a little extra context from the current terms just in case: "Changes to this Agreement do not create a renewed opportunity to opt out of arbitration (if applicable). If you continue to use the Services after the effective date of the Changes, then you agree to the revised terms and conditions. In some instances, Zoom may notify you of a Change and also may request express confirmation of your consent to a Change. If a Change requires a specific notice pursuant to applicable Law, Zoom will provide you with such notice in the manner prescribed by applicable Law, together with any required notification of your rights."
Worth knowing 18
The service can stop being provided at any time
They may stop providing the service at any time
Where it says this ↗This service informs you that its Privacy Policy does not apply to third-party services
The service informs users that its privacy policy does not apply to third party websites
Where it says this ↗The court of law governing the terms is in location X
The court of law governing the terms is in Santa Clara County, California, USA
Where it says this ↗This service does not guarantee that it or the products obtained through it meet your expectations or requirements
This service does not guarantee that it or the products obtained through it meet the users' expectations or requirements
Where it says this ↗No warranty is made regarding an uninterrupted, timely, secure and/or error-free experience
The service provider makes no warranty regarding uninterrupted, timely, secure or error-free service
Where it says this ↗You agree to defend, indemnify, and hold the service harmless in case of a claim related to your use of the service
Where it says this ↗You should revisit the terms periodically, although in case of material changes, the service will notify
Users should revisit the terms periodically, although in case of material changes, the service will notify
Where it says this ↗You are responsible for any risks, damages, or losses that may incur by downloading materials
Users are responsible for any risks, damages, or losses they may incur by downloading materials
Where it says this ↗Your IP address is collected, which can be used to view your approximate location
This service collects your IP address, which can be used to view your approximate location
Where it says this ↗No guarantee is made reguarding the accuracy and/or reliability of the information provided
The service does not guarantee accuracy or reliability of the information provided
Where it says this ↗You agree not to use the service for illegal purposes
Users agree not to use the service for illegal purposes
Where it says this ↗Failure to enforce any provision of the Terms of Service does not constitute a waiver of such provision
Where it says this ↗Invalidity of any portion of the Terms of Service does not entail invalidity of its remainder
Where it says this ↗Do Not Track (DNT) headers are ignored and you are tracked anyway even if you set this header
Do Not Track (DNT) headers are ignored and you are tracked anyway even if you set this header.
The service tracks its users and doesn't explain its attitude when receiving a DNT signal, so we can assume they ignore them.
Where it says this ↗There is a date of the last update of the agreements
Where it says this ↗This service gives your personal data to third parties involved in its operation
Where it says this ↗The service assumes no liability for any damages the user incurs
This service assumes no liability for any losses or damages resulting from any matter relating to the service
Where it says this ↗The service is provided 'as is' and to be used at your sole risk
The service is provided 'as is' and to be used at the users' sole risk
Where it says this ↗
Good 8
Archives of their agreements are provided so that changes can be viewed over time
This service provides archives of their Terms of Service so that changes can be viewed over time
Where it says this ↗The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection
The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection.
Where it says this ↗The service claims that third parties it shares your personal information with are bound by confidentiality obligations
Third parties used by the service are bound by confidentiality obligations
Where it says this ↗You can request access, correction and/or deletion of your data
Where it says this ↗Information is provided about what kind of personal information is collected
The service provides details about what kinds of personal information they collect
Where it says this ↗You can opt out of targeted advertising
Where it says this ↗The service will only respond to government requests that are reasonable
Where it says this ↗Third parties are not allowed to access your personal information without a legal basis
The service will not allow third parties to access your personal information without a legal basis
Where it says this ↗
If you have a Zoom account
Worth knowing 6
You are responsible for maintaining the security of your account and for the activities on your account
Where it says this ↗You agree not to submit libelous, harassing or threatening content
Users agree not to submit libelous, harassing or threatening content
Where it says this ↗This service is only available to users over a certain age
Where it says this ↗Your content can be deleted if you violate the terms
This service can delete your content if you violate the terms
Where it says this ↗You authorise the service to charge a credit card supplied on re-occurring basis
Where it says this ↗Your account can be suspended for several reasons
The service can suspend your account for several reasons
Where it says this ↗
Good 5
Your account may be suspended and/or terminated for breaching the Terms of Service
User accounts can be terminated after having been in breach of the terms of service repeatedly
Where it says this ↗You can retrieve an archive of your data
This service allows you to retrieve an archive of your data
Where it says this ↗You can opt out of receiving promotional communications
You can opt out of promotional communications
Where it says this ↗You have the right to leave this service at any time
Where it says this ↗
The documents
- Privacy Policy ↗
- Terms of Service ↗
- Cookie Policy ↗
- Digital Millennium Copyright Act (DMCA) Notice Policy ↗ account holders
Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.