Fine Print

See what you've agreed to, in one list.

What Element's terms say

B privacy grade · element.io · Social & messaging

Element's terms of service and privacy policy have 51 rated points: 0 serious, 7 bad, 25 worth knowing and 19 good. 40 apply whenever you use the site, signed in or not; 11 only once you have an account.

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Signed in or not

Whenever you use Element

Bad 7

  • The court of law governing the terms is in a jurisdiction that is less friendly to user privacy protection

    The court of law governing the terms is in a jurisdiction that is less friendly to user privacy protection.

    The court of law is in England and Wales, members of the five eyes alliance which aims to collect and share as much user personal data as possible.

    Where it says this ↗
  • Instead of asking directly, this Service will assume your consent to changes of terms merely from your usage

    Instead of asking directly, this Service will assume your consent merely from your usage.

    Where it says this ↗
  • No guarantee is made regarding the correction of software errors

    The service does not guarantee that software errors will be corrected

    Where it says this ↗
  • Information is gathered about you through third parties

    This service gathers information about you through third parties

    Where it says this ↗
  • You are tracked via web beacons, tracking pixels, browser fingerprinting, and/or device fingerprinting

    The service may use device fingerprinting on users.

    Where it says this ↗
  • Your personal data may be sold or otherwise transferred as part of a bankruptcy proceeding or other type of financial transaction

    The service can sell or otherwise transfer your personal data as part of a bankruptcy proceeding or other type of financial transaction.

    Where it says this ↗
  • Third-party cookies are used for statistics

    Created by Docbot version v3

    Where it says this ↗

Worth knowing 19

  • Your IP address is collected, which can be used to view your approximate location

    This service collects your IP address, which can be used to view your approximate location

    Where it says this ↗
  • The service is provided 'as is' and to be used at your sole risk

    The service is provided 'as is' and to be used at the users' sole risk

    Where it says this ↗
  • You agree to indemnify and hold the service harmless in case of a claim related to your use of the service

    You are solely responsible for claims made against the service and agree to indemnify and hold harmless the service.

    Where it says this ↗
  • You should revisit the terms periodically, although in case of material changes, the service will notify

    Users should revisit the terms periodically, although in case of material changes, the service will notify

    Where it says this ↗
  • No guarantee is given regarding quality

    This services gives no guarantee regarding quality

    Where it says this ↗
  • This service does not condone any ideas contained in its user-generated contents

    Where it says this ↗
  • This service does not guarantee that it or the products obtained through it meet your expectations or requirements

    This service does not guarantee that it or the products obtained through it meet the users' expectations or requirements

    Where it says this ↗
  • The court of law governing the terms is in location X

    The court of law governing the terms is in location England and Wales

    Where it says this ↗
  • No warranty is made regarding an uninterrupted, timely, secure and/or error-free experience

    The service provider makes no warranty regarding uninterrupted, timely, secure or error-free service

    Where it says this ↗
  • You are responsible for any risks, damages, or losses that may incur by downloading materials

    Users are responsible for any risks, damages, or losses they may incur by downloading materials

    Where it says this ↗
  • Invalidity of any portion of the Terms of Service does not entail invalidity of its remainder

    Where it says this ↗
  • Other rules, terms, conditions and/or guidelines may apply

    Other applicable rules, terms, conditions or guidelines

    Where it says this ↗
  • Failure to enforce any provision of the Terms of Service does not constitute a waiver of such provision

    Where it says this ↗
  • Your personal data may be aggregated into statistics

    Your personal data is aggregated into statistics

    Where it says this ↗
  • Third parties are involved in operating the service

    Where it says this ↗
  • The service assumes no liability for any damages the user incurs

    This service assumes no liability for any losses or damages resulting from any matter relating to the service

    Where it says this ↗
  • Instructions are provided on how to submit a copyright claim

    Provides instructions on how to submit a copyright claim

    Where it says this ↗
  • This service gives your personal data to third parties involved in its operation

    Element is hosted by Amazon Web Services and therefore this third-party has access to user personal data.

    Where it says this ↗
  • No guarantee is made reguarding the accuracy and/or reliability of the information provided

    The service does not guarantee accuracy or reliability of the information provided

    Created by Docbot version v3

    Where it says this ↗

Good 14

  • Information is provided about how your personal data is used

    The service provides information about how they intend to use your personal data

    Where it says this ↗
  • You aren’t forced into binding arbitration in case of disputes

    This service does not force users into binding arbitration

    Where it says this ↗
  • You can limit how your information is used by third parties and the service

    You can limit how your information is used by third-parties and the service

    Where it says this ↗
  • Refusing tracking cookies won’t limit your ability to use the service

    Tracking cookies refused will not limit your ability to use the service

    Where it says this ↗
  • Logs are deleted after a finite period of time

    User logs are deleted after a finite period of time

    Where it says this ↗
  • You can request access, correction and/or deletion of your data

    You can request access and deletion of personal data

    Where it says this ↗
  • The cookies used by this service do not contain information that would personally identify you

    Where it says this ↗
  • Your personal data is used for limited purposes

    Where it says this ↗
  • Information is provided about what kind of personal information is collected

    The service provides details about what kinds of personal information they collect

    Where it says this ↗
  • Information is provided about security practices

    The user is informed about security practices

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  • A list of all cookies used by the service is provided

    The service provides a complete list of all cookies set by its website

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  • A complaint mechanism is provided for the handling of personal data

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  • The service will only respond to government requests that are reasonable

    Where it says this ↗
  • Archives of their agreements are provided so that changes can be viewed over time

    This service provides archives of their Terms of Service so that changes can be viewed over time

    Where it says this ↗
With an account

If you have a Element account

Worth knowing 6

  • No refunds will be issued

    The service has a no refund policy

    Where it says this ↗
  • You authorise the service to charge a credit card supplied on re-occurring basis

    Where it says this ↗
  • You cannot distribute or disclose your account to third parties

    Where it says this ↗
  • You are responsible for maintaining the security of your account and for the activities on your account

    Where it says this ↗
  • This service is only available to users over a certain age

    This service is only available to users over 16 years of age

    Where it says this ↗
  • You must report to the service any unauthorized use of your account or any breach of security

    Where it says this ↗

Good 5

  • You can retrieve an archive of your data

    This service allows you to retrieve an archive of your data

    Where it says this ↗
  • Your account may be suspended and/or terminated for breaching the Terms of Service

    User accounts can be terminated after having been in breach of the terms of service repeatedly

    Where it says this ↗
  • This service claims User-generated content is encrypted, and they can not decrypt it

    User-generated content is encrypted, and this service cannot decrypt it

    Element can't read the content in rooms where end-to-end encryption is enabled.

    Where it says this ↗
  • If you are the target of a copyright holder's take down notice, this service gives you the opportunity to defend yourself

    Where it says this ↗
  • You maintain ownership of your content

    You maintain ownership of your data

    Where it says this ↗

The documents

Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.