Fine Print

See what you've agreed to, in one list.

What Mullvad's terms say

B privacy grade · mullvad.net · Tech & telecom

Mullvad's terms of service and privacy policy have 38 rated points: 0 serious, 3 bad, 10 worth knowing and 25 good. 33 apply whenever you use the site, signed in or not; 5 only once you have an account.

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Signed in or not

Whenever you use Mullvad

Bad 3

  • Information is gathered about you through third parties

  • Some personal data may be kept for business interests or legal obligations

  • Inconvenient process for obtaining personal data

Worth knowing 8

  • No guarantee is made reguarding the accuracy and/or reliability of the information provided

    The service does not guarantee accuracy or reliability of the information provided

    Where it says this ↗
  • No warranty is made regarding an uninterrupted, timely, secure and/or error-free experience

    The service provider makes no warranty regarding uninterrupted, timely, secure or error-free service

    Where it says this ↗
  • The service is provided 'as is' and to be used at your sole risk

    Where it says this ↗
  • Third parties are involved in operating the service

  • The court of law governing the terms is in location X

  • This service gives your personal data to third parties involved in its operation

  • First-party cookies are used

  • There is a date of the last update of the agreements

Good 22

  • The terms for this service are easy to read

    Short and to the point.

    Where it says this ↗
  • An onion site accessible over Tor is provided

    Their onion link: o54hon2e2vj6c7m3aqqu6uyece65by3vgoxxhlqlsvkmacw6a7m7kiad.onion

    Where it says this ↗
  • No third-party analytics or tracking platforms are used

  • Information is provided about what kind of personal information is collected

    Information is provided about what kind of information they collect

  • A free help desk is provided

  • The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection

  • The data retention period is kept to the minimum necessary for fulfilling its purposes

  • The service claims that third parties it shares your personal information with are bound by confidentiality obligations

    Third parties used by the service are bound by confidentiality obligations

  • Your personal data will not be used for an automated decision-making

  • You can request access, correction and/or deletion of your data

  • A complaint mechanism is provided for the handling of personal data

  • A list of all cookies used by the service is provided

    A list of all cookies set by the website is provided

  • The service does not use any third-party advertising services

  • The service will resist legal requests for your information where reasonably possible

  • You will be notified if personal data has been affected by data breaches

  • You can access most of the pages on the service's website without revealing any personal information

  • The service explains how to prevent disclosure of personal information to third parties

  • You are not being tracked

  • IP addresses of website visitors are not tracked

  • When the service wants to make a material change to its terms, you are notified at least 30 days in advance

  • The service claims to be GDPR compliant for European users

  • Only necessary logs are kept by the service to ensure quality

With an account

If you have a Mullvad account

Worth knowing 2

  • You must create an account to use this service

    Where it says this ↗
  • You are responsible for maintaining the security of your account and for the activities on your account

Good 3

  • An anonymous payment method is offered

  • You are informed about the risk of publishing personal info online

  • You can retrieve an archive of your data

    You can retrieve an archive of your data (under very limited circumstances)

The documents

Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.