What Mullvad's terms say
Mullvad's terms of service and privacy policy have 38 rated points: 0 serious, 3 bad, 10 worth knowing and 25 good. 33 apply whenever you use the site, signed in or not; 5 only once you have an account.
Whenever you use Mullvad
Bad 3
Information is gathered about you through third parties
Some personal data may be kept for business interests or legal obligations
Inconvenient process for obtaining personal data
Worth knowing 8
No guarantee is made reguarding the accuracy and/or reliability of the information provided
The service does not guarantee accuracy or reliability of the information provided
Where it says this ↗No warranty is made regarding an uninterrupted, timely, secure and/or error-free experience
The service provider makes no warranty regarding uninterrupted, timely, secure or error-free service
Where it says this ↗The service is provided 'as is' and to be used at your sole risk
Where it says this ↗Third parties are involved in operating the service
The court of law governing the terms is in location X
This service gives your personal data to third parties involved in its operation
First-party cookies are used
There is a date of the last update of the agreements
Good 22
An onion site accessible over Tor is provided
Their onion link: o54hon2e2vj6c7m3aqqu6uyece65by3vgoxxhlqlsvkmacw6a7m7kiad.onion
Where it says this ↗No third-party analytics or tracking platforms are used
Information is provided about what kind of personal information is collected
Information is provided about what kind of information they collect
A free help desk is provided
The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection
The data retention period is kept to the minimum necessary for fulfilling its purposes
The service claims that third parties it shares your personal information with are bound by confidentiality obligations
Third parties used by the service are bound by confidentiality obligations
Your personal data will not be used for an automated decision-making
You can request access, correction and/or deletion of your data
A complaint mechanism is provided for the handling of personal data
A list of all cookies used by the service is provided
A list of all cookies set by the website is provided
The service does not use any third-party advertising services
The service will resist legal requests for your information where reasonably possible
You will be notified if personal data has been affected by data breaches
You can access most of the pages on the service's website without revealing any personal information
The service explains how to prevent disclosure of personal information to third parties
You are not being tracked
IP addresses of website visitors are not tracked
When the service wants to make a material change to its terms, you are notified at least 30 days in advance
The service claims to be GDPR compliant for European users
Only necessary logs are kept by the service to ensure quality
If you have a Mullvad account
Worth knowing 2
You must create an account to use this service
Where it says this ↗You are responsible for maintaining the security of your account and for the activities on your account
Good 3
An anonymous payment method is offered
You are informed about the risk of publishing personal info online
You can retrieve an archive of your data
You can retrieve an archive of your data (under very limited circumstances)
The documents
- Privacy Policy ↗
- Terms of Service ↗
- Trackers Policy ↗
- How We Handle Government Requests for User Data ↗
- Policy on Disclosure of Security Incidents ↗
- No-logging of User Activity Policy ↗
Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.