Fine Print

See what you've agreed to, in one list.

What PureVPN's terms say

D privacy grade · purevpn.com · Tech & telecom

PureVPN's terms of service and privacy policy have 41 rated points: 0 serious, 13 bad, 16 worth knowing and 12 good. 28 apply whenever you use the site, signed in or not; 13 only once you have an account.

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Signed in or not

Whenever you use PureVPN

Bad 11

  • You are forced into binding arbitration in case of disputes

    Where it says this ↗
  • This service assumes no liability for unauthorized access to your personal information

    Where it says this ↗
  • Your personal data may be used for marketing purposes

    Full quote: "How We Use This Information To provide, operate, and maintain our Services To improve, personalize, and expand our Services To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes"

    Where it says this ↗
  • Third-party cookies are used for advertising

    Where it says this ↗
  • If you offer suggestions to the service, they become the owner of the ideas that you give them

    Where it says this ↗
  • No guarantee is made regarding the correction of software errors

    The service does not guarantee that software errors will be corrected

    Where it says this ↗
  • Terms may be changed any time at their discretion, without notice to you

    Where it says this ↗
  • Your data may be processed and stored anywhere in the world

    Where it says this ↗
  • Third-party cookies are used for statistics

    Where it says this ↗
  • Many third parties are involved in operating the service

    Where it says this ↗
  • Instead of asking directly, this Service will assume your consent to changes of terms merely from your usage

    Instead of asking directly, this Service will assume your consent merely from your usage.

    Where it says this ↗

Worth knowing 10

  • You agree to defend, indemnify, and hold the service harmless in case of a claim related to your use of the service

    Where it says this ↗
  • You agree not to use the service for illegal purposes

    Where it says this ↗
  • The service can stop being provided at any time

    They may stop providing the service at any time

    Where it says this ↗
  • This service is only available for use individually and non-commercially

    This service is only available for use individually and non-commercially (except for Business VPN accounts)

    Where it says this ↗
  • The service assumes no liability for any damages the user incurs

    This service assumes no liability for any losses or damages resulting from any matter relating to the service

    Where it says this ↗
  • The court of law governing the terms is in location X

    The court of law governing the terms is in Hong Kong

    Where it says this ↗
  • This service gives your personal data to third parties involved in its operation

    Where it says this ↗
  • No warranty is made regarding an uninterrupted, timely, secure and/or error-free experience

    The service provider makes no warranty regarding uninterrupted, timely, secure or error-free service

    Where it says this ↗
  • Instructions are provided on how to submit a copyright claim

    Where it says this ↗
  • No guarantee is made reguarding the accuracy and/or reliability of the information provided

    The service does not guarantee accuracy or reliability of the information provided

    Created by Docbot version v3

    Where it says this ↗

Good 7

  • Information is provided about what kind of personal information is collected

    Details are provided about what kind of information they collect

    Where it says this ↗
  • This service claims that your personal data is not being sold

    Your personal data is not sold

    Where it says this ↗
  • Information is provided about how your personal data is used

    Where it says this ↗
  • Information is provided about security practices

    Where it says this ↗
  • Only necessary logs are kept by the service to ensure quality

    No VPN logs policy

    Where it says this ↗
  • You can request access, correction and/or deletion of your data

    EU residents can request access, correction and/or deletion of their data

    Where it says this ↗
  • The cookies used by this service do not contain information that would personally identify you

    Where it says this ↗
With an account

If you have a PureVPN account

Bad 2

  • You must provide your identifiable information

    This is a paid service. At registration, users are required to provide true and current information and no anonymous payment method is provided (PayPal, Visa).

    Where it says this ↗
  • Your account can be deleted or permanently suspended without prior notice and without a reason

    Your account can be deleted without prior notice and without a reason

    Also: "We reserve the right to terminate your use of the Website and/or the Services for violating any of the prohibited uses or for any other reason in our sole and exclusive decision."

    Where it says this ↗

Worth knowing 6

Good 5

  • You have the right to leave this service at any time

    Where it says this ↗
  • If you are the target of a copyright holder's take down notice, this service gives you the opportunity to defend yourself

    Where it says this ↗
  • You can opt out of receiving promotional communications

    You can opt out of promotional communications

    Where it says this ↗
  • You are entitled to a refund if certain thresholds or standards are not met by the service

    Where it says this ↗
  • Your account may be suspended and/or terminated for breaching the Terms of Service

    User accounts can be terminated after having been in breach of the terms of service repeatedly

    Where it says this ↗

The documents

Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.