Fine Print

See what you've agreed to, in one list.

What Proton's terms say

D privacy grade · proton.me · Productivity & cloud

Proton's terms of service and privacy policy have 46 rated points: 0 serious, 8 bad, 30 worth knowing and 8 good. 32 apply whenever you use the site, signed in or not; 14 only once you have an account.

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Signed in or not

Whenever you use Proton

Bad 7

  • Terms may be changed any time at their discretion, without notice to you

  • Any liability on behalf of the service is only limited to the fees you paid as a user

  • Instead of asking directly, this Service will assume your consent to changes of terms merely from your usage

    Instead of asking directly, this Service will assume your consent to changes of terms merely from your usage.

  • This service assumes no liability for unauthorized access to your personal information

  • Certain features may be throttled

  • Referring and/or exit pages are tracked

  • You are forced into binding arbitration in case of disputes

    Created by Docbot version v3

    Where it says this ↗

Worth knowing 20

  • Your IP address is collected, which can be used to view your approximate location

    Created by Docbot version v3

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  • Third parties are involved in operating the service

    Created by Docbot version v3

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  • [DEPRECATED] The service is not responsible for linked or (clearly) quoted content from third-party content providers

    The service is not responsible for linked or (clearly) quoted content from third-party content providers

    Created by Docbot version v3

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  • This service assumes no responsibility and liability for the contents of links to other websites

    Created by Docbot version v3

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  • This service informs you that its Privacy Policy does not apply to third-party services

    The service informs you that its privacy policy does not apply to third party websites

    Created by Docbot version v3

    Where it says this ↗
  • You agree not to use the service for illegal purposes

    Created by Docbot version v3

    Where it says this ↗
  • You are prohibited from attempting to gain unauthorized access to other computer systems

    Created by Docbot version v3

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  • No warranty is made regarding an uninterrupted, timely, secure and/or error-free experience

    The service provider makes no warranty regarding uninterrupted, timely, secure or error-free service

    Created by Docbot version v3

    Where it says this ↗
  • No guarantee is made reguarding the accuracy and/or reliability of the information provided

    The service does not guarantee accuracy or reliability of the information provided

    Created by Docbot version v3

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  • Invalidity of any portion of the Terms of Service does not entail invalidity of its remainder

    Created by Docbot version v3

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  • Failure to enforce any provision of the Terms of Service does not constitute a waiver of such provision

    Created by Docbot version v3

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  • The court of law governing the terms is in location X

    The court of law governing the terms is in Switzerland

    Created by Docbot version v3

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  • The service is provided 'as is' and to be used at your sole risk

  • No guarantee is given regarding quality

  • The service assumes no liability for any damages the user incurs

  • You agree to defend, indemnify, and hold the service harmless in case of a claim related to your use of the service

  • Other rules, terms, conditions and/or guidelines may apply

    Other applicable rules, terms, conditions or guidelines

  • You agree to comply with the law of the service's country

  • The terms for this service are translated into different languages

  • There is a date of the last update of the agreements

Good 5

  • An onion site accessible over Tor is provided

    This service provides an onion site accessible over Tor

    ProtonMail is reachable at https://protonmailrmez3lotccipshtkleegetolb73fuirgj7r4o4vfu7ozyd.onion/

    Where it says this ↗
  • The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection

    The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection.

    Created by Docbot version v3

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  • You can access most of the pages on the service's website without revealing any personal information

    Created by Docbot version v3

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  • Information is provided about how your personal data is used

    Created by Docbot version v3

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  • The service claims to be GDPR compliant for European users

With an account

If you have a Proton account

Bad 1

  • Prices and fees may be changed at any time, without notice to you

Worth knowing 10

  • This service is only available to users over a certain age

    Created by Docbot version v3

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  • Your account can be suspended for several reasons

    Created by Docbot version v3

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  • You are prohibited from sending chain letters, junk mail, spam or any unsolicited messages

    Created by Docbot version v3

    Where it says this ↗
  • No refunds will be issued

    The service has a no refund policy

    Created by Docbot version v3

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  • You agree not to submit libelous, harassing or threatening content

    Created by Docbot version v3

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  • Minors must have the authorization of their legal guardians to use the service

  • Alternative accounts are not allowed

  • You authorise the service to charge a credit card supplied on re-occurring basis

  • This service has a no refund policy with some exceptions

  • The service suspends your account after inactivity for a certain or uncertain time

Good 3

  • Two factor authentication is provided for your account

    The service provides two factor authentification for your account

    The document proving 2FA is avalaible for all Protonmail user accounts is impossible to upload to ToS;DR. You'll find the information here: https://protonmail.com/support/knowledge-base/two-factor-authentication/

    Where it says this ↗
  • Pseudonyms are allowed

    Pseudonyms are allowed

  • You can opt out of receiving promotional communications

    You can opt out of promotional communications

The documents

Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.