Fine Print

See what you've agreed to, in one list.

What StartMail's terms say

B privacy grade · startmail.com · Productivity & cloud

StartMail's terms of service and privacy policy have 58 rated points: 0 serious, 9 bad, 21 worth knowing and 28 good. 45 apply whenever you use the site, signed in or not; 13 only once you have an account.

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Signed in or not

Whenever you use StartMail

Bad 9

  • Any liability on behalf of the service is only limited to the fees you paid as a user

    Any liability on behalf of the service is only limited to the fees you paid as a user up to a maximum of 500€

  • Certain features may be throttled

    Your use is throttled to limit spam

    Created by Docbot version v3

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  • Your personal data may be used for marketing purposes

  • Location data may be collected, used and/or shared

    This service may collect, use, and share location data

  • Referring and/or exit pages are tracked

    This service tracks which web page referred you to it

  • Your personal data may be disclosed to comply with government requests without notice to you

  • No guarantee is made regarding the correction of software errors

    The service does not guarantee that software errors will be corrected

  • Instead of asking directly, this Service will assume your consent to changes of terms merely from your usage

  • Your data may be processed and stored anywhere in the world

Worth knowing 16

  • There is a date of the last update of the agreements

    Where it says this ↗
  • No warranty is made regarding an uninterrupted, timely, secure and/or error-free experience

    The service provider makes no warranty regarding uninterrupted, timely, secure or error-free service

  • The service is provided 'as is' and to be used at your sole risk

  • You agree not to use the service for illegal purposes

  • Your IP address is collected, which can be used to view your approximate location

  • Your personal data may be aggregated into statistics

    Your personal data is aggregated into statistics

  • The service can stop being provided at any time

    They may stop providing the service at any time

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  • This service does not guarantee that it or the products obtained through it meet your expectations or requirements

    Created by Docbot version v3

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  • Third parties are involved in operating the service

  • Harming minors in any ways is prohibited

  • Other rules, terms, conditions and/or guidelines may apply

    Other applicable rules, terms, conditions or guidelines

  • You agree to indemnify and hold the service harmless in case of a claim related to your use of the service

  • The service assumes no liability for any damages the user incurs

  • Invalidity of any portion of the Terms of Service does not entail invalidity of its remainder

  • Failure to enforce any provision of the Terms of Service does not constitute a waiver of such provision

  • This service gives your personal data to third parties involved in its operation

Good 20

  • The service claims to be GDPR compliant for European users

  • The service will resist legal requests for your information where reasonably possible

  • A free help desk is provided

  • A list of all cookies used by the service is provided

    A list of all cookies set by the website is provided

  • You are not being tracked

  • The terms for this service are easy to read

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  • You can request access, correction and/or deletion of your data

    Where it says this ↗
  • Information is provided about what kind of personal information is collected

    Information is provided about what kind of information they collect

  • Your data is processed and stored in a country that is friendlier to user privacy protection

    Your data is processed and stored in a country that is friendlier to user privacy protection (the Netherlands)

  • The data retention period is kept to the minimum necessary for fulfilling its purposes

  • The service does not use any third-party advertising services

  • Staff at this organisation receive training about handling data

  • The service claims that third parties it shares your personal information with are bound by confidentiality obligations

    Third parties used by the service are bound by confidentiality obligations

  • You will be notified if personal data has been affected by data breaches

  • The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection

    The court of law governing the terms is in a jurisdiction that is friendlier to user privacy protection (the Netherlands)

  • When the service wants to make a material change to its terms, you are notified at least 30 days in advance

  • You aren’t forced into binding arbitration in case of disputes

  • Information is provided about how your personal data is collected

    Information is provided about how they collect personal data

  • Information is provided about security practices

  • The service will only respond to government requests that are reasonable

With an account

If you have a StartMail account

Worth knowing 5

  • You are prohibited from sending chain letters, junk mail, spam or any unsolicited messages

  • You must report to the service any unauthorized use of your account or any breach of security

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  • You must create an account to use this service

  • You are responsible for maintaining the security of your account and for the activities on your account

  • You authorise the service to charge a credit card supplied on re-occurring basis

Good 8

  • You have the right to leave this service at any time

    Created by Docbot version v3

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  • Pseudonyms are allowed

  • An anonymous payment method is offered

  • You can opt out of receiving promotional communications

    You can opt out of promotional communications

  • You can delete your content from this service

  • You can retrieve an archive of your data

  • Your account may be suspended and/or terminated for breaching the Terms of Service

    User accounts can be terminated after having been in breach of the terms of service repeatedly

  • You maintain ownership of your content

The documents

Ratings by ToS;DR volunteers; they can lag behind the current terms. Not legal advice.